The Customer Engagement Platform

One platform for every stage of the customer journey.

Create branded digital experiences, build persistent customer identity and orchestrate meaningful engagement across PWA, web push, QR, email, SMS, NFC, Wallet, WiFi and connected systems.

Core capabilities

Reusable services that turn separate touchpoints into one journey.

Journey Engine

Build trigger-led customer journeys from arrival, enrolment, engagement, inactivity, campaigns and other live events.

Customer Identity

Create a persistent identity across captive WiFi, PWA, mobile, email and connected channels.

Presence Intelligence

Turn network accounting and presence events into arrival, departure, dwell and visit intelligence.

Web Push & PWA

Deliver installable experiences, content feeds, campaigns and timely notifications — either standalone or connected to WiFi and presence.

Segmentation

Create audiences from identity, behaviour, venue activity, campaign response and customer attributes.

Personalisation

Adapt content, messages, offers and journeys using real customer context.

Rewards & Incentives

Support vouchers, competitions, spins, rewards, loyalty and campaign-led incentives.

Templates & Components

Launch reusable branded experiences quickly across venues, customers and campaigns.

Analytics & Reporting

Measure visits, presence, conversion, engagement, campaign outcomes and operational performance.

Two ways to deploy

One platform architecture. More than one starting point.

Standalone engagement

Launch the PWA customer engagement platform independently.

Use branded PWA experiences, web push, content feeds, segmentation, rewards, forms and campaigns without requiring captive WiFi or Presence OS.

Digital acquisition→PWA identity→Journeys→Engagement

Connected physical experience

Add captive portal and Presence OS when location matters.

Connect customer identity to real-world visits, detect arrival and return, and trigger journeys from live presence signals.

WiFi onboarding→Presence OS→Journey engine→PWA engagement

How it connects

One orchestration layer across presence, live events and every customer channel.

Portal Analytics receives live digital and real-world signals, resolves them around a shared customer identity and turns them into timely journeys, content and measurable outcomes.

sensors

ListenCapture digital interactions, WiFi events, live presence and connected-system data.

account_tree

DecideResolve identity, evaluate context and choose the next best journey action.

send

EngageDeliver PWA content, web push, campaigns and connected operational actions.

install_mobilePWADigital engagement

wifiWiFiCaptive portal

location_onPresence OSArrival and dwell

boltLive eventsReal-time signals

apiAPIsConnected systems

Shared customer identity

route

Journey EngineReal-time decisions and orchestration

Portal AnalyticsIdentity + journeys

monitoring

AnalyticsInsight, attribution and reporting

notifications_activeWeb Push

dynamic_feedContent feeds

campaignCampaigns

hubIntegrations

Start a conversation

Turn connectivity into a more valuable customer relationship.

Talk to our team ↗