14:18:04 · Presence OS
Customer arrived
Live
Riverside event zone
Customer Engagement Platform
Connect every touchpoint.
Continue every
customer journey.
Portal Analytics brings customer identity, digital experiences, real-world presence and measurable engagement into one modular platform — helping organisations turn disconnected interactions into lasting customer relationships.
What makes Portal Analytics different
Digital and physical journeys, connected.
14:18:05 · Customer Identity
Identity recognised
Matched
Known visitor · consent confirmed
14:18:06 · Journey Engine
Relevant journey selected
Decision
Nearby vendor offer · customer eligible
14:18:07 · Event PWA
Personalised message delivered
Delivered
Nearby food offer sent instantly
14:23:11 · Analytics
Offer redeemed
Measured
Response added to the customer view
Portal Analytics
Identity + Journey Engine
Connecting every touchpoint
Proven in live deploymentsTrusted where digital experience meets the real world.
Goodwood EstateMembers’ Meeting · Goodwoof · Festival of Speed · Revival
New Forest ShowConnected visitor experiences at a major live event.
Why it matters
Your customers do not experience channels. They experience your organisation.
Most organisations still manage mobile content, customer data, campaigns, WiFi and venue insight in separate systems. Portal Analytics connects those dots around one customer identity — creating a continuous journey before, during and after each interaction.
Connecting the dots
One continuous journey, built from every customer signal.
A touchpoint becomes more valuable when it carries context into the next one. Portal Analytics connects the full journey around a shared customer identity.
-
01
Entry point
WiFi, QR, SMS, email, NFC, Wallet or web
-
02
Identity
A consented customer profile connects the interaction
-
03
Context
Place, time, behaviour and preferences add relevance
-
04
Journey
Rules select the most useful next experience
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05
Engagement
The customer receives timely content, offers or rewards
-
06
Insight
Response and outcomes improve what happens next
Disconnected touchpoints
→
One recognised customer journey
One modular platform
View the full platform →Everything needed to create, connect and improve customer experiences.
01
Journey Engine
Design, automate and orchestrate personalised journeys across physical and digital touchpoints.
Learn more ↗02
Customer Identity
Create a single customer view across WiFi, mobile, web and engagement channels.
Learn more ↗03
Real-time Platform
Respond instantly to live data, events, behaviour and presence signals.
Learn more ↗04
Web Push
Deliver timely, useful notifications across supported devices.
Learn more ↗05
Analytics & Insights
Turn presence and engagement data into practical intelligence.
Learn more ↗06
Rewards & Incentives
Manage rewards, vouchers, competitions and loyalty experiences.
Learn more ↗One platform. Multiple experiences.
Built once. Configured for every audience.
Events are one proven application of the platform — not its limit. The same reusable services can support very different customer and employee journeys.
Swipe to explore experiences
09:41
EventsSolstice Fields
SATURDAY · GATES OPEN 11:00
Your festival. Your way.
18 acts savedNova Vale · Main Stage · 14:20
Events
09:41
HospitalityEmber & Oak
WELCOME BACK, MAYA
Make tonight memorable.
640 member pointsJazz supper · Tonight from 8pm
Hospitality
09:41
CompetitionsLucky North
LIVE DRAW · 20:00
Win BMW M3
Closes in 04:1812 entries · Draw alert enabled
Competitions
09:41
Retail & loyaltyMorrow Market
MEMBER DROP · TODAY
Fresh finds around you.
Offer ends at 6pmCastle Street · Open until 8pm
Retail & loyalty
09:41
EducationAsterbridge University
GOOD MORNING, ALEX
Your campus, connected.
Design Lab · 10:30Library seats: 42 available
Education
09:41
Employee engagementForgeWorks
TUESDAY · EARLY SHIFT
Ready for your shift.
07:45–16:00 · Bay 42 team updates · 1 action due
Employee engagement
Different audiences. Different journeys. The same reusable platform underneath.
Flexible by design
Use the platform together or begin with engagement on its own.
One modular platform, with two clear starting points. Adopt the capabilities you need now and connect more of the customer journey over time.
Example journeyConnected event journeyWiFi + Presence OS + PWA
Turn a live arrival into a relevant event experience.
Captive portal identity, live network presence and the branded PWA work together as one joined-up customer journey.
- 01Discover
A social post or event link opens the festival PWA.
- 02Join WiFi
Captive portal enrolment creates a consented identity.
- 03Arrive
Presence OS recognises the customer in the event zone.
- 04Trigger
Location, time and interests select the right journey.
- 05Deliver
A useful PWA message arrives while it still matters.
- 06Learn
Response and redemption enrich the customer view.
Example journeyPWA-only customer journeyStandalone digital engagement
Build an intelligent digital journey without WiFi dependency.
The same engagement platform can acquire, understand and re-engage customers as a completely standalone digital channel.
- 01Acquire
A QR code, advert or partner link opens the PWA.
- 02Engage
The customer installs the PWA and browses content.
- 03Personalise
Interests and saved items shape the experience.
- 04Notify
Useful alerts and reminders arrive through web push.
- 05Interact
Forms, rewards and campaigns maintain value.
- 06Return
Post-event content continues the relationship.
Start where the opportunity is strongest
Standalone PWA→Shared identity→Presence-led journeys
No forced dependency. No platform replacement later.
Live event context
Example live event
Riverside Zone · AP-12
14:18
Event experiencejust now
You’re close to The Copper Kettle.
Show this message for 20% off loaded fries until 3:30 PM.
120 metres awayRiverside Food Court · Stand 18Triggered from your live event location
01AP connection detected
02Customer recognised
03Vendor rule matched
04Message delivered
A live event moment, orchestrated
01
02
03
Turn nearby activity into timely customer value.
A known festival visitor connects to an access point near a participating food vendor. Portal Analytics combines identity, live presence and campaign rules to send a relevant offer through the event PWA while the customer is still nearby.
Presence creates the live context
The network signal identifies the customer’s current event zone without requiring them to search or scan again.
The journey engine checks relevance
Location, time, consent, previous behaviour and campaign eligibility are evaluated together.
The PWA delivers and measures the moment
The customer receives the offer, while delivery, click and redemption events flow back into analytics.
Live signal→Decision→PWA message→Measured response
A proven foundation. A focused evolution.
Building forward from technology already proven in live environments.
We are clear about what exists today and where the connected platform is heading next.
Connectivity and presence intelligence
- Captive portal and identity capture
- Presence OS and visitor analytics
- Live deployments at Goodwood and the New Forest Show
Continuous digital customer journeys
- Modular branded PWA experiences
- Shared identity and journey orchestration
- Web push, campaigns and measurable engagement
One adaptable engagement ecosystem
- Loyalty, rewards and sponsor experiences
- Commerce and third-party integrations
- AI-assisted insight and personalisation
Live deployment experience
Built from technology proven in demanding real-world environments.
Our current deployments provide the operational foundation for the wider connected customer engagement platform.
Goodwood Live event experience
Goodwood Estate
Connected experiences across four iconic events.
Practical event connectivity and captive portal experience across a diverse calendar of high-profile visitor experiences.
New Forest Show Proven live deployment
New Forest Show
Visitor connectivity designed around a major live show.
A mobile-first digital experience supporting visitors, sponsors and event operations in a demanding live environment.
A proven foundation
Born from events experience and digital engagement expertise.
Portal Analytics brings together two proven disciplines: Deliver Events' practical experience of live venues and captive WiFi, and SBS Development's long-standing expertise in digital marketing and customer engagement technology.
Read our story →SBS Development
Digital marketing and customer engagement technology.
Deliver Events
WiFi and captive portal delivery for live events and venues.
Portal Analytics
Both areas of expertise united in one connected platform.
Start a conversation
Talk to our team ↗