14:18:04 · Presence OS
Customer arrived
Live
Riverside event zone
Customer engagement, connected
One platform.
Every device.
Every customer.
Portal Analytics connects customer identity, physical presence and digital engagement so venues, events and brands can understand every visit and continue the conversation. The PWA customer engagement platform can also operate independently as a standalone digital channel.
Example live customer journey
From arrival to engagement in real time.
14:18:05 · Customer Identity
Identity recognised
Matched
Known visitor · consent confirmed
14:18:06 · Journey Engine
Relevant journey selected
Decision
Nearby vendor offer · customer eligible
14:18:07 · Event PWA
Personalised message delivered
Delivered
Nearby food offer sent instantly
14:23:11 · Analytics
Offer redeemed
Measured
Response added to the customer view
Portal Analytics
Identity + Journey Engine
Receiving live presence
Proven in live deploymentsTrusted where digital experience meets the real world.
Goodwood EstateMembers’ Meeting · Goodwoof · Festival of Speed · Revival
New Forest ShowConnected visitor experiences at a major live event.
Beyond connectivity
Make every physical visit part of the customer journey.
Most organisations manage WiFi, customer data, mobile engagement and venue analytics in separate systems. Portal Analytics can bring them together around one shared identity and a real-time journey platform, or power a standalone PWA engagement experience without captive WiFi or Presence OS.
What we deliver
View the full platform →A connected platform, built for the physical world.
01
Journey Engine
Design, automate and orchestrate personalised journeys across physical and digital touchpoints.
Learn more ↗02
Customer Identity
Create a single customer view across WiFi, mobile, web and engagement channels.
Learn more ↗03
Real-time Platform
Respond instantly to live data, events, behaviour and presence signals.
Learn more ↗04
Web Push
Deliver timely, useful notifications across supported devices.
Learn more ↗05
Analytics & Insights
Turn presence and engagement data into practical intelligence.
Learn more ↗06
Rewards & Incentives
Manage rewards, vouchers, competitions and loyalty experiences.
Learn more ↗Flexible by design
Use the platform together — or begin with engagement on its own.
One modular platform, with two clear starting points. Adopt the capabilities you need now and connect more of the customer journey over time.
Example journeyConnected event journeyWiFi + Presence OS + PWA
Turn a live arrival into a relevant event experience.
Captive portal identity, live network presence and the branded PWA work together as one joined-up customer journey.
- 01Discover
A social post or event link opens the festival PWA.
- 02Join WiFi
Captive portal enrolment creates a consented identity.
- 03Arrive
Presence OS recognises the customer in the event zone.
- 04Trigger
Location, time and interests select the right journey.
- 05Deliver
A useful PWA message arrives while it still matters.
- 06Learn
Response and redemption enrich the customer view.
Example journeyPWA-only customer journeyStandalone digital engagement
Build an intelligent digital journey without WiFi dependency.
The same engagement platform can acquire, understand and re-engage customers as a completely standalone digital channel.
- 01Acquire
A QR code, advert or partner link opens the PWA.
- 02Engage
The customer installs the PWA and browses content.
- 03Personalise
Interests and saved items shape the experience.
- 04Notify
Useful alerts and reminders arrive through web push.
- 05Interact
Forms, rewards and campaigns maintain value.
- 06Return
Post-event content continues the relationship.
Start where the opportunity is strongest
Standalone PWA→Shared identity→Presence-led journeys
No forced dependency. No platform replacement later.
Live event context
Example live event
Riverside Zone · AP-12
14:18
Event experiencejust now
You’re close to The Copper Kettle.
Show this message for 20% off loaded fries until 3:30 PM.
120 metres awayRiverside Food Court · Stand 18Triggered from your live event location
01AP connection detected
02Customer recognised
03Vendor rule matched
04Message delivered
A live event moment, orchestrated
01
02
03
Turn nearby activity into timely customer value.
A known festival visitor connects to an access point near a participating food vendor. Portal Analytics combines identity, live presence and campaign rules to send a relevant offer through the event PWA while the customer is still nearby.
Presence creates the live context
The network signal identifies the customer’s current event zone without requiring them to search or scan again.
The journey engine checks relevance
Location, time, consent, previous behaviour and campaign eligibility are evaluated together.
The PWA delivers and measures the moment
The customer receives the offer, while delivery, click and redemption events flow back into analytics.
Live signal→Decision→PWA message→Measured response
Solutions
Designed for venues, events, hospitality and workforces.
Branded WiFi that starts a better customer relationship.
Capture consented identity, remove friction from access and connect each physical visit to future digital engagement.
Discuss guest access ↗Identity-based staff WiFi without shared credentials.
Configurable device limits, self-service management and transparent auditing.
Explore workforce access →Continue the conversation after the visit.
Use PWAs, web push, content feeds, rewards and intelligent journeys — with or without captive WiFi and Presence OS.
Build a journey →Live deployment experience
Built from technology proven in demanding real-world environments.
Official customer logos will be introduced in the next brand-asset update. The layouts below are ready for them.
Goodwood Live event experience
Goodwood Estate
Connected experiences across four iconic events.
Practical event connectivity and captive portal experience across a diverse calendar of high-profile visitor experiences.
New Forest Show Proven live deployment
New Forest Show
Visitor connectivity designed around a major live show.
A mobile-first digital experience supporting visitors, sponsors and event operations in a demanding live environment.
A proven foundation
Born from events experience and digital engagement expertise.
Portal Analytics brings together two proven disciplines: Deliver Events' practical experience of live venues and captive WiFi, and SBS Development's long-standing expertise in digital marketing and customer engagement technology.
Read our story →SBS Development
Digital marketing and customer engagement technology.
Deliver Events
WiFi and captive portal delivery for live events and venues.
Portal Analytics
Both areas of expertise united in one connected platform.
Start a conversation
Talk to our team ↗